FAQs

Collapsible content

WHERE DO YOU SHIP?

  • We currently ship worldwide!
  • Within the EU, shipping is free.
  • Outside the EU, shipping options and rates will be calculated at checkout.
  • Customers are responsible for duties and import taxes outside of the European Union.

HOW LONG DOES SHIPPING TAKE?

  • Europe: 5–10 business days
  • International: 7–14 business days
  • Delivery times may vary based on your location and customs processing.

I HAVE A PROBLEM WITH MY ORDER, WHO CAN I CONTACT?

We’re here to help! Reach out to our customer support team at help@poojstudios.com, and we’ll get back to you as soon as possible.

IS CACTUS LEATHER TRULY SUSTAINABLE?

Yes! Cactus leather is one of the most sustainable materials available today. Here’s why:

Water-saving:

Nopal cactus thrives in arid environments and requires only rainwater to grow — unlike traditional leather, which demands over 15,000 liters of water per kilogram of hide.

No toxic chemicals:

Unlike synthetic vegan leather (often made from PVC or PU plastics), cactus leather contains no fossil fuel-based materials, making it safer for the planet.

Carbon negative:

The cactus plant absorbs CO₂ from the atmosphere, making its production process carbon-negative.

Environmentally safe end-to-end life:

While extremely durable in use, cactus leather is made from organic materials that can break down at the end of its lifecycle — unlike traditional and synthetic leathers that persist in landfills for decades.

IS CACTUS LEATHER DURABLE?

Yes. Cactus leather is designed to match the durability of traditional leather. It is resistant to scratches and moisture, holds its shape over time, and is suitable for everyday use — all while being a more environmentally responsible choice.

ARE PÓOJ STUDIOS BAGS VEGAN?

Yes. Our bags are entirely animal-free. The main material is cactus leather, combined with plant-based and recycled textiles. Every component is carefully selected with a focus on sustainability, quality, and ethical production.

HOW SHOULD I CARE FOR MY BAG?

  • Simply wipe with a soft, damp cloth — no harsh chemicals needed.
  • Store in your Póoj dust bag in a cool, dry place to preserve shape and surface.
  • Avoid prolonged direct sunlight, as it may cause fading over time.

Cactus leather is more resilient than traditional leather — less sensitive to scratches, moisture, and everyday use. With simple care, your bag will age beautifully and last for years.

WHERE ARE PÓOJ BAGS PRODUCED?

Each Póoj bag is made in Italy by a small, women-led team with a strong commitment to quality and craft.

Our cactus leather is sourced from Mexico, every component is chosen with care, and every step of production is guided by sustainability, durability, and attention to detail.

WHAT DOES PÓOJ MEAN?

“Póoj” means “bag” or “handbag” in Yucatec Maya. It honors our Mexican roots and reflects the spirit of the brand — a celebration of heritage, strength, and sustainable design.

Pronounced: Pohch — like “pooh” (with an ooh sound as in boot), followed by a sharp “ch,” similar to the Spanish j in jalapeño or the German ch in Buch.

FOR ANY OTHER QUESTIONS, PLEASE SEND AN EMAIL TO HELP@POOJSTUDIOS.COM AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE!