A. Instructions for cancellation 

Introduction

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within fourteen (14) days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Póoj GmbH, Holstenstraße 108, 22767 Hamburg, e-mail: help@poojstudios.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

For returns within the European Union, we will bear the direct cost of returning the goods. For returns from countries outside the European Union, you will bear the direct cost of returning the goods. Any customs duties, taxes, or other charges arising in connection with the return from a non-EU country shall also be borne by you.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

B. Voluntary extended return period (30 days)

In addition to your statutory right of cancellation, we voluntarily grant you a return period of thirty (30) days from the day you receive the goods.

This extended return period applies provided that:

• the goods are unused,

• the goods are returned in their original condition and original packaging, and

• all labels, seals, and protective elements are intact.

Returns made under the voluntary 30-day return policy are not considered a statutory cancellation. Refunds under this policy will be made after receipt and inspection of the returned goods.

Return costs

• For returns within the European Union, we will bear the direct cost of returning the goods.

• For returns from countries outside the European Union, the customer bears the direct cost of returning the goods. Any customs duties, taxes, or additional charges incurred in connection with such returns are also borne by the customer.

This voluntary return policy does not limit or affect your statutory rights, in particular your legal right of cancellation within fourteen (14) days.

C. Cancellation form

If you wish to cancel this contract, please complete and submit this form.
Póoj Gmbh
Holstenstraße 108
22767, Hamburg

or via email to
help@poojstudios.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date

(*) Delete as appropriate